Our Quality Management System has been certified according to the NP EN ISO 9001 standard since 2000 (by APCER until 2023 and TUV Rheinland from 2024).

Over 500 clients across various sectors, including businesses, business associations, public bodies, municipalities, sports clubs, and social solidarity institutions.

We build lasting partnerships based on creating value for all stakeholders.

We develop means to better understand the Client’s requirements, including applicable legal requirements. We systematically seek to satisfy these requirements by adapting the services provided. We assess Clients’ perception of our performance through satisfaction surveys and direct contact between Management, JLM Teams and the Client.

We understand People as the main vector of differentiation and we value competence as a precursor to Quality. We understand that People's satisfaction is essential for the quality of the provision of services and we consider that training is decisive for the development of skills. We encourage the involvement and commitment of JLM Teams and their Consultants in a service provision based on adaptation to meet requirements and we demand scrupulous professional secrecy. Attendance plays an important role in our performance. We regularly assess the performance, satisfaction of Employees and their training needs.

JLM teams establish and prioritize direct contact with Customers, on the ground, establishing organizational and functional interfaces at all levels of the Organization. We promote their participation in decision-making processes, taking advantage of any and all forms of feedback as added value for the provision of services and input for the review of the QMS. We seek the involvement of Employees, Suppliers, Customers and other Partners in improving our performance.

We believe that the continuous improvement of our services results from the evolutionary search for solutions and, whenever requested, we develop new services. The improvement in the quality of the service provision is enhanced by accumulated knowledge (know-why). The analysis of aspects for improvement (which include complaints and other dissatisfactions) and the detection and elimination of their causes constitutes a valuable contribution to the improvement of the service provision. We systematically analyze the data resulting from the activities, in particular the evolution of performance in relation to the effectiveness indicators of the QMS processes. We are committed to the continuous review and improvement of the effectiveness of the QMS.

The Quality Management System, in accordance with the requirements of Standard 9001, is certified in the scope of “Provision of consulting and management services in the financial, administrative and tax areas, preparation and analysis of restructuring diagnoses, analysis and evaluation of companies. Accounting and payroll processing. Professional training. The System has proven to be of great importance for the quality of our services and their improvement. Management based on a process approach and PDCA cycles has provided added value that we seek to take advantage of and enhance.